Please tell us your situation, and we will arrange for a business manager to contact you.
For better and smooth cooperation, please know the policies.
Packages
The above picture is a real picture of the warehouse. The label above is used for warehouse management of products. After delivery, the logistics label will be affixed.
Manuals
Only the main pages of the manual are shown here.
Product example
Product SKU BF47XJ01G1
Product link reference: https://www.hoobrofurniture.com/product/bf47xj01g1/
Stocks
We are the B2B department of HOOBRO for drop shipping service. The stocks are from our B2C team which prepare product stocks in third warehouse or Amazon warehouse. We can do drop shipping from part of stocks from B2C's team.
We will send you a stock list and update it regularly in the future. If you need, we can show the package size and weight.
Quotation
We send you drop shipping price, which is lower than the B2C retail price. ( About the VAT or tax, it's up to the countries )
Order process
Send us your order, we will ship them by your order info, and then update you the tracking number.
Payment
It requires you to pay some money as a top-up amount. There is no limit on the top-up amount. It is recommended that you start with 100 and then gradually increase the amount of each payment as your orders increase. As long as the balance is enough for your orders, we will process the order at the first time. If not enough, we need to wait your payment, then arrange your order.
Customer service
Wrong Address
If we deliver the goods according to the address you provided, you should bear the loss caused by the wrong address.
After shipping, changing the address will also incur costs.
Product damage
- We deliver the goods directly to customers. If the product you received is damaged, please contact us immediately and provide the corresponding evidence, and We will process it as soon as possible.
- We deliver the goods to the retailers first, and then the retailers deliver them to the customers with their own transportation. Because we are not sure who caused the damage, we will not be responsible for the damage caused by transportation.
The product is damaged due to the customer's own operation.
We cannot be irresponsible for this. Please do not install the product violently.
Missing accessories
When the customer finds a lack of accessories after receiving the product.
- If we have corresponding parts, we will ship them to customers free of charge.
- If we don't find the right parts, If we don't find the right parts.
- If the customer is still not accepted, we can resend a product to the customer.
Return Policy
If it is a product quality problem, we will accept the return, resend or refund after communication.
We do not accept returns or refunds if they are returned without cause. All losses shall be borne by the customer.
No product received
Our warehouse has recorded the delivery information and cooperates with internationally renowned express delivery companies. If the logistics information shows that the goods have been signed in, but the customer feedback has not received the goods, the customer needs to give us a feedback at the first time, and we will confirm with the warehouse and the express company as soon as possible. If the goods have been signed for more than 7 days, we will not handle them.