For better and smooth cooperation, please know the policies.
If we encounter the following situations in the process of cooperation, we will solve and deal with them according to these policies.
Policy Update 20231129
The following policies will be implemented from December 1, 2023.
1. Prohibition of vicious competition
In order to maintain the interests and order of one piece shipping customers, all one piece shipping customers must follow the following principles, otherwise we will stop cooperation and supply.
Please do not take someone else's EAN or listing.
If you want to post product on your online store or webiste, We can provide you with product pictures and descriptions.
Do not maliciously lower prices to sell products.
2. Payment Account Change
The change of payment account only applies to orders shipped from warehouses in North America and Europe.
Pay in USD ONLY
Beneficiary Account Number: 8115191419
Routing (ABA): 026073150
Beneficiary name: Zhengzhouhanzhouboyangjinchukoumaoyiyouxiangongsi
Beneficiary Bank: Community Federal Savings Bank
Beneficiary Bank Address: 810 Seventh Avenue, Suite 1115 New York, NY 10019, USA
Account type: CHECKING
Pay in EUR ONLY
IBAN: IE96CITI99005170453135
BIC: CITIIE2X
Beneficiary name: Zhengzhouhanzhouboyangjinchukoumaoyiyouxiangongsi
Beneficiary Bank: Citibank
Beneficiary Bank Address: 1 North Wall Quay, International Financial Services Centre (IFSC), Dublin 1, Ireland
Pay in GBP ONLY
Account number: 07141028
Sort code: 231486
Beneficiary name: Zhengzhouhanzhouboyangjinchukoumaoyiyouxiangongsi
Beneficiary Bank: Barclays
Stock Sale
Please pay attention to the stock update tips.
When the inventory quantity is relatively low, please pay special attention to the changes in inventory, in case when you have the order, the product may be out of stock really, since our other teams is selling them too.
If another new batch of products arrives, we will also update them.
Wrong Address
If we deliver the goods according to the address you provided, you should bear the loss caused by the wrong address.
After shipping, changing the address will also incur costs.
Product damage
We deliver the goods directly to customers.
If the product you received is damaged, please contact us immediately and provide the corresponding evidence, and We will process it as soon as possible.
We deliver the goods to the retailers first, and then the retailers deliver them to the customers with their own transportation.
Because we are not sure who caused the damage, we will not be responsible for the damage caused by transportation.
The product is damaged due to the customer's own operation.
We cannot be irresponsible for this. Please do not install the product violently.
Missing accessories
When the customer finds a lack of accessories after receiving the product.
- If we have corresponding parts, we will ship them to customers free of charge.
- If we don't find the right parts, If we don't find the right parts.
- If the customer is still not accepted, we can resend a product to the customer.
Return Policy
If it is a product quality problem, we will accept the return, resend or refund after communication.
We do not accept returns or refunds if they are returned without cause. All losses shall be borne by the customer.
No product received
Our warehouse has recorded the delivery information and cooperates with internationally renowned express delivery companies. If the logistics information shows that the goods have been signed in, but the customer feedback has not received the goods, the customer needs to give us a feedback at the first time, and we will confirm with the warehouse and the express company as soon as possible. If the goods have been signed for more than 7 days, we will not handle them.
