Category: FAQ

For better and smooth cooperation, please know the policies.

If we encounter the following situations in the process of cooperation, we will solve and deal with them according to these policies.

Stock Sale

Please pay attention to the stock update tips.

If it’s less than 20 sets, we suggest you can setting out of stock in your website, in case when you have the order, the product may be out of stock really, since our other teams is selling them too.

If another new batch of products arrives, we will also update them.

So again, please don’t continue to sell less than 20 products. Thank you for your cooperation.

Wrong Address

If we deliver the goods according to the address you provided, you should bear the loss caused by the wrong address.

After shipping, changing the address will also incur costs.

Product damage

We deliver the goods directly to customers.

If the product you received is damaged, please contact us immediately and provide the corresponding evidence, and We will process it as soon as possible.

We deliver the goods to the retailers first, and then the retailers deliver them to the customers with their own transportation.

Because we are not sure who caused the damage, we will not be responsible for the damage caused by transportation.

The product is damaged due to the customer’s own operation.

We cannot be irresponsible for this. Please do not install the product violently.

Missing accessories

When the customer finds a lack of accessories after receiving the product.

• If we have corresponding parts, we will ship them to customers free of charge.
• If we don’t find the right parts, If we don’t find the right parts.
• If the customer is still not accepted, we can resend a product to the customer.

Return Policy

If it is a product quality problem, we will accept the return, resend or refund after communication.

We do not accept returns or refunds if they are returned without cause. All losses shall be borne by the customer.

No product received

Our warehouse has recorded the delivery information and cooperates with internationally renowned express delivery companies. If the logistics information shows that the goods have been signed in, but the customer feedback has not received the goods, the customer needs to give us a feedback at the first time, and we will confirm with the warehouse and the express company as soon as possible. If the goods have been signed for more than 7 days, we will not handle them.

Generally speaking, there are three common types of standard rooms: batch labels, product labels, formaldehyde release labels.

Formaldehyde Release Label

If you purchase the HOOBRO brand products, there is a formaldehyde release label on one particleboard. Like this

For customiztion products, if you don’t want to have this label, you need to confirm with your forwarder first, since it may be detrimental to customs import and export inspection. We can also change the company name on the label to your company name.

Product label

Generally, it’s a bar code, in order to quickly scan and identify the product when it is placed in the warehouse.

Batch Label

If you are an Amazon seller, you can send us the batch label for FBA warehouse, we can paste it on the carton.

Alibaba Online

If the Incoterm is FOB or EXW, we need to confirm the export matters with your agent or freight forwarder firstly.

T/T (Telegraphic Transfer)

If the Incoterm is not only FOB or EXW, but aslo the money you pay is not from Chinese Mainland, we need to confirm the export matters with your agent or freight forwarder firstly.

If the money you pay is from Chinese Mainland ( person or company ), we need to confirm the person or company firstly.

Furniture production process

Material purchase

Wood Process

• Particle board process

Metal Process

• Metal tube process
• Metal mesh process
• Color paint process

Product packing

Material Purchase

Purchase qualified wooden and metal materials according to the order’s requirements.

FOB Price

We need to get touch in your forwarder for confirming the address of port warehouse.

CIF Price

You need to contact your freight forwarder to pick up the goods in your port and transport them to your warehouse.

DDP Price