For better and smooth cooperation, please know the policies.
If we encounter the following situations in the process of cooperation, we will solve and deal with them according to these policies.
Please pay attention to the stock update tips.
If it’s less than 20 sets, we suggest you can setting out of stock in your website, in case when you have the order, the product may be out of stock really, since our other teams is selling them too.
If another new batch of products arrives, we will also update them.
So again, please don’t continue to sell less than 20 products. Thank you for your cooperation.
If we deliver the goods according to the address you provided, you should bear the loss caused by the wrong address.
After shipping, changing the address will also incur costs.
We deliver the goods directly to customers.
If the product you received is damaged, please contact us immediately and provide the corresponding evidence, and We will process it as soon as possible.
We deliver the goods to the retailers first, and then the retailers deliver them to the customers with their own transportation.
Because we are not sure who caused the damage, we will not be responsible for the damage caused by transportation.
The product is damaged due to the customer’s own operation.
We cannot be irresponsible for this. Please do not install the product violently.
When the customer finds a lack of accessories after receiving the product.
- If we have corresponding parts, we will ship them to customers free of charge.
- If we don’t find the right parts, If we don’t find the right parts.
- If the customer is still not accepted, we can resend a product to the customer.
If it is a product quality problem, we will accept the return, resend or refund after communication.
We do not accept returns or refunds if they are returned without cause. All losses shall be borne by the customer.
No product received
Our warehouse has recorded the delivery information and cooperates with internationally renowned express delivery companies. If the logistics information shows that the goods have been signed in, but the customer feedback has not received the goods, the customer needs to give us a feedback at the first time, and we will confirm with the warehouse and the express company as soon as possible. If the goods have been signed for more than 7 days, we will not handle them.